Tuesday, June 14, 2011

Flights to Amsterdam (Airlines suck)

This morning at 4AM, I got out of bed, had breakfast, walked to Amsterdam Centraal Station because the trams weren't running yet, bought a return ticket to Schiphol airport to pick up my niece and texted her father, letting him know that I was heading to the airport to get her. His reply was, and I quote "Kidding? She hasn't even left here yet."

Why, oh, why are airlines so insistent upon providing such hateful, user unfriendly itineraries? Here's the one she sent me.
  Tue 14JUN DELTA XXXX    OK   T   LV PORTLAND      635A     F     29A
                                   AR NYC-KENNEDY   255P          COACH

  Tue 14JUN DELTA XXXX    OK   T   LV NYC-KENNEDY   415P     D     30C
                                   AR AMSTERDAM     600A#         COACH
Of course, had I stopped for even a moment to think about this, I would have realized that she was arriving tomorrow, but I saw "14JUN 600A". I travel internationally quite a bit so I should know better, but I didn't.

I took a day off today to go pick her up. Now I have to try and switch that around at work.

This isn't the first time I've been upset with airlines (warning, foul language in that). For most industries, this level of awful customer customer service would be a disaster, but airlines don't seem to really care that much. I've never quite understood that.

And yes, I know this is ultimately my fault instead of the airlines, but my god they could do a better job of presenting itinerary details. That crap above is practically hostile.