Why, oh, why are airlines so insistent upon providing such hateful, user unfriendly itineraries? Here's the one she sent me.
Tue 14JUN DELTA XXXX OK T LV PORTLAND 635A F 29A AR NYC-KENNEDY 255P COACH Tue 14JUN DELTA XXXX OK T LV NYC-KENNEDY 415P D 30C AR AMSTERDAM 600A# COACHOf course, had I stopped for even a moment to think about this, I would have realized that she was arriving tomorrow, but I saw "14JUN 600A". I travel internationally quite a bit so I should know better, but I didn't.
I took a day off today to go pick her up. Now I have to try and switch that around at work.
This isn't the first time I've been upset with airlines (warning, foul language in that). For most industries, this level of awful customer customer service would be a disaster, but airlines don't seem to really care that much. I've never quite understood that.
And yes, I know this is ultimately my fault instead of the airlines, but my god they could do a better job of presenting itinerary details. That crap above is practically hostile.